Frequently Asked Questions

Top Concerns of Partners for Starting an Ice Bath Business

1、What is the min temperature the chiller can reach? What is the full temperature range?

The chiller can cool down to a minimum of 2°C (35.6°F), with a total temperature range of 2°C to 42°C (35.6°F to 107.6°F). It covers both cold therapy and moderate temperature needs.

2、How many ice bath tubs/bathtubs can one chiller support? What sizes are compatible?

Each chiller is designed to work with one bathtub (1:1 compatibility). It fits most standard-sized tubs on the market; for custom large-capacity tubs, please contact us for tailored solutions.

3、How fast is the cooling speed? How long does it take to reach the target temperature from room temperature?

The cooling curve follows an S-shaped pattern. Taking a 300L water capacity as an example:
 
  • From room temperature (25-28°C / 77-82.4°F) to 10°C (50°F): 1.2-1.5 hours
  • From 10°C (50°F) to 5°C (41°F): 1.5-2.0 hours
  • From 5°C (41°F) to the minimum 2°C (35.6°F): 1 additional hour

4、How much power does it consume when running 24/7? Is it energy-efficient?

The chiller supports 24/7 continuous operation. Tested by ETL laboratories:
 
  • During active cooling: 1 kWh (unit of electricity) per 1.5-2 hours
  • During insulation (after reaching target temperature): Only 2.3 kWh for 19 hours

5、Does the chiller require regular maintenance? Is the maintenance cost high?

Routine maintenance is simple: only consumable parts like filters need periodic replacement. The maintenance cost is extremely low (replacement parts are affordable and easy to install).

6、Does it have filtration, sterilization, or ozone functions? How to keep the water clean?

Yes, the chiller is equipped with integrated filtration and sterilization systems. Ozone-free sterilization technology is adopted to avoid potential health risks, ensuring clean, safe water for long-term use without frequent water changes.

7、What certifications does the product have? Are CE/ETL/UL/SAA/RoHS certifications available?

All required international certifications are fully compliant, including CE, ETL, UL, SAA, and RoHS. Our products meet global safety, quality, and environmental standards, supporting legal sales in Europe, North America, Australia, and other major markets.

8、What is the warranty period? How to handle malfunctions? What after-sales support is provided?

  • Standard warranty: 1 year for the entire unit
  • OTA remote upgrade & repair: Supports remote troubleshooting and system updates to fix software-related issues without on-site service, reducing downtime and costs.
  • Modular design: Repairs only require replacing faulty modules (no full-unit disassembly), improving repair speed by over 60% and lowering labor/spare parts costs by 50%.
  • Comprehensive support: We provide end-to-end after-sales service, eliminating the “pass-the-buck” issues common in traditional products.
 
Malfunctions may result from system incompatibility, improper usage, incorrect settings, etc.—OTA upgrades specifically address these by resolving potential bugs or existing issues in cooling/heating/safety/defrost systems.

9、Do you support OEM/ODM customization? Can the logo, color, or functions be modified?

Yes, we offer full OEM/ODM customization services:
 
  • Logo printing/engraving
  • Custom color schemes (to match your brand identity)
  • Function adjustments (add/remove features based on your market needs)
  • Custom packaging and user manuals
 
Please contact our sales team to discuss your specific customization requirements.

10、What is the lead time? What is the MOQ? How is shipping cost calculated?

  • In-stock products: Shipment within 2 business days
  • Customized products: Lead time of 30 days (varies slightly by customization complexity)
  • MOQ: Flexible MOQ policy (supports orders from 1 unit to bulk purchases)
  • Shipping cost: Calculated based on order quantity, destination country, and shipping method (sea/air/courier). We cooperate with trusted logistics partners (DHL, FedEx, Maersk, etc.) to provide cost-effective shipping solutions. Contact us for a detailed quote.

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