Industry-Leading Warranty & Support

1-year full warranty + 24/7 English support + lifetime OTA upgrades

Core Warranty Coverage

1+2 Year Warranty

1yr full coverage + 2yr free core parts replacement (compressor/pump)

Global On-Site Service

Free on-site repair in EU/US (72h response for urgent cases)

Bulk Order Guarantee

Free batch repair + 24h OTA bug fix for smart products

Value-Added Services

Lifetime OTA Upgrades

Free firmware/APP updates — no return needed

24/7 English Support

2h reply + 24h solution (Email/WhatsApp/Phone)

Lifetime Technical Support

Free spare parts + cost-price replacement for life

Response Commitment

2h

Initial Response

24h

Solution Given

72h

On-Site Service (EU/US)

Have Questions About Our Warranty?

Get a detailed warranty document — no obligation, just transparent communication

Contact Our After-Sales Team

* English-speaking team — reply within 24 hours

Service Guarantee | Professional & Efficient, Worry-Free Cooperation

24H Response | Professional Support | Sample Service | Compliance Assurance

24H Online Support 1-Year Quality Guarantee Paid Sample (Refundable)
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Exclusive Docking Service

Assign exclusive English-speaking project manager to follow up the whole process, from customization consultation to order delivery.

Response Time: ≤ 24 Hours

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Professional Sample Service

Provide customized samples according to your requirements; sample fee is refundable when mass order quantity reaches the agreed standard.

Sample Lead Time: 7-10 Working Days

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Comprehensive After-Sales Support

1-year quality guarantee for OEM products; provide free technical support, spare parts supply and maintenance guidance.

Spare Parts Delivery: 3-7 Days

Compliance Assurance for Global OEM Cooperation

Chillmend OEM Compliance - Patent & Trademark Protection
  • Patent Protection: Strictly abide by intellectual property laws, avoid any patent infringement for customized products.
  • Trademark Compliance: Only use your brand logo and trademark with your official authorization.
  • Document Compliance: Provide all necessary documents (certificates, test reports, customs clearance documents) for your market sales.
  • Confidentiality Commitment: Strictly protect your customization design, order information and brand secrets.

OEM Cooperation Service Process

1

Requirement Consultation

You tell us your customization needs

2

Program & Quotation

We provide customized方案 & quotation

3

Sample Confirmation

Produce sample & confirm with you

4

Sign Contract

Sign OEM cooperation contract

5

Mass Production & Delivery

Mass production & arrange delivery

Consult OEM Service & Apply for Sample